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RECLAMATIE IN ATENTIA: DOMNULUI DIRECTOR BERINDEI MIHAIL DAN

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RECLAMATIE
IN ATENTIA: DOMNULUI DIRECTOR BERINDEI MIHAIL DAN, ADMINISTRATOR
DOAMNEI BERINDEI OLGUTA, ADMINISTRATOR
Am comandat on-line (cartusel.ro – Itrax Solutions SRL) 2 cartuse.
Au sosit conf. comenzii CRT29424/09.12.2016. Le-am achitat. Unul din cartuse, cel negru, s-a dovedit incompatibil.
Am sesizat telefonic, in ziua primirii coletului, la nr. 0214086050, d-na Enache Anca, a promis trimiterea altui delegat NemoExpres pentru ridicarea cartusului defect. Dupa 3 zile, in urma a inca doua noi sesizari, cartusul a fost ridicat, de acelasi delegat NemoExpres, pe care l-am recompensat cu un bacsis bun, posesor mobil 0730014624.
Din acea zi, neprimind raspuns la sesizarea trimisa on-line pe 12.12.2016, am revenit cu sesizari in zilele de 16.12, 22.12, 29.12 si 09.01.2017. Nu am primit, in termenul legal de 30 de zile de la efectuarea reclamatiei scrise din 12.12.2016, niciun raspuns scris!
M-am deplasat personal la adresa de pe site, respectiv Strada Heliade Intre Vii, la care nu mai functionati de mult! Este o alta ilegalitate, furnizati date incorecte privind identificarea unui agent comercial!
La sesizarile telefonice, d-na Enache Anca a motivat ca nu a primit cartusul defect. La solicitarea mea de a vorbi cu directorul, replica a fost ca "nu se poate", si ca oricum managerul a citit reclamatia scrisa din 12.12.2016. Atunci, de ce nu am primit niciun raspuns?!?
Consider ca nu este de datoria mea sa rezolv relatia Itrax Solitions - NemoExpres, am achitat, de buna credinta, comanda in urma cu 30 de zile, si cer trimiterea urgenta a unui cartus negru compatibil!
Cer deasemenea, sanctionarea angajatilor care discrediteaza compania dvs., lasa dubii mari privind seriozitatea si corectitudinea colaborarii.
Cu un gust amar, ing. Moroseanu Aurel, 0722588038, radianceservice@gmail.com

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